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Frequently Asked Questions

11. Can I purchase in advance the tank of gas at time of rental?

You have the option to prepay the fuel at the time of rental and no need to refuel the vehicle before you return.

12. May I take the vehicle abroad?

Driving is restricted to Panama.

13. Foreign customers have to pay ITBMS tax?

Yes, all customers who hire a car in Panama must pay taxes.

14. Is there an Concession Fee?

Yes, There is an Concession Fee when hire at any airport. This charge applies on time & mileage rate only

15. What should i do if the car gets involved in an accident?
  • Never accept arrangements or assume responsibility for the accident.
  • Notify the Transit Authority to send an agent to file a report (511-7000 / 511-0547).
  • Report immediately to our office, calling the numbers listed on your keychain or jacket.
  • Take a picture of the cars and the accident scene. Try to draw sketch.
  • If nobody was wounded and the car can move, please remove it from the road to avoid traffic obstruction.
  • Once the Police Report has been completed, please come to any of our offices to fill an internal report and proceed with the change of unit.
16. Is it possible to include an additional driver?

Yes, additional drivers must meet all qualifications as the primary driver in regard to age, licence and major credit card. There is a charge of $3.00 per day for each additional driver and should be registered when signing the contract.

17. What accessories or services can I include in my service of rental?
  • Mobile Internet
  • Baby Car Seats
18. When renting as individual is it possible to request the bill to a company name?

To request billing to a company for a vehicle rented as natural person, it is necessary to present the company information at the office when you rent a car.

19. What should i do if i need to extend my rental?

If payment is made by credit card you should come to any of our office or call us to extend the rental agreement. Also you can send an email to operaciones@nationalpanama.com

20. How long does it take to release the deposit that is held on my credit card?

The term is defined by the bank that issue the credit card, this could take at least 24 hours.